About Us

How do I get to SUBSTANCE?

SUBSTANCE is centrally located in the heart of Downtown Las Vegas, on the second floor of the Neonopolis entertainment complex at 450 Fremont St. Enter the complex from any direction and take either the escalators or elevator to the second floor, and follow the signs.

Where do I park?

Underground garage parking is available onsite, and is accessible from the garage entrance off 4th Street. Additional parking can be found at the Fremont Street Experience Garage. SUBSTANCE is a short walk from the Fremont East Entertainment District and hotels such as Circa, The Golden Nugget, Downtown Grand, El Cortez and The D.  

Is there a designated rideshare pick up / drop off location?

Rideshare pick up and drop off is easily accessible on Fremont and North 4th Street, and elsewhere throughout the Downtown Las Vegas area. SUBSTANCE is a short walk from either end of the Fremont Street Experience, and many other notable destinations.

How can I purchase tickets?

Tickets for all events at SUBSTANCE can be found on our website, www.substancelv.com. There are no hard / printed tickets available for any event at SUBSTANCE, and our online ticketing provider Seetickets is the only official platform utilized by the venue. Ticketing scams are extremely common — to avoid disappointment, only purchase tickets directly from the SUBSTANCE website.

I purchased tickets and haven’t received my confirmation email.

Please email info@substancelv.com with your full name and the email address you used for the order, and the customer service team will get in touch with  you. Remember to check your spam folder, as sometimes ticketing emails can mistakenly wind up there.

Can I have a refund?

As our checkout page states, all ticket sales are final and no refunds will be provided except in the event of a cancellation. Please confirm your plans prior to purchasing tickets.  If a canceled event is rescheduled, tickets purchased for the canceled date will remain valid for the rescheduled date.  If a canceled event is not rescheduled, refunds will be automatically issued by our ticketing provider within 72 business hours of any such cancellation. 

Can I transfer my tickets to a different name?

Provided the event is at least 72 hours away, email info@substancelv.com and our customer service team will do their best to accommodate you. 

What is a VIP ticket? 

VIP tickets provide added amenities which include expedited entry into the venue, access to VIP risers attached to the stage, access to VIP restrooms with shorter lines, and more. Amenities may vary from event to event, please check the official ticketing page for details.  If not already sold out, VIP ticket upgrades are also typically available for purchase at the box office on the night of an event. 

Is bottle service available? 

For guests seeking an elevated experience, bottle service is available for most events at SUBSTANCE. Please email info@substancelv.com  with the name of the event and number of guests in your party, and our team will contact you with the most up to date pricing. 

Do I need an ID to enter? What kinds of ID are acceptable?

YES. SUBSTANCE is a strictly twenty one and over (21+) venue, and all guests are required to present a valid government issued ID for entry. We cannot offer any exception to this policy – don’t leave your ID at home! Additionally, we will need a valid ID to troubleshoot any ticketing issues which may arise at the venue. One last reminder – don’t forget your ID!    

The following are acceptable forms of identification in the state of Nevada:

  • Any US State / Territory, District of Columbia or Canadian Driver’s License or Non-Operating ID
  • Any valid, recognized Passport or US Passport Card
  • Military ID
  • Resident Alien Card

All IDs must be valid, unexpired, unaltered, and must contain a photo

My ID expired and I haven’t received my new one yet. Does a printout from the DMV work?

A DMV renewal printout is only valid if you bring the expired ID along with it.

 Can you accept my student ID / birth certificate / any other unlisted ID?

Unfortunately no other forms of ID are acceptable. Please bring one of the acceptable forms of ID listed above to ensure entry into the venue.

Is re-entry offered?

For security reasons, re-entry is not allowed at any SUBSTANCE event. Please plan accordingly.    

Will tickets be available at the door?

If the event is not sold out, tickets will be available at the door. The door price is always higher than the highest presale ticket price, and many events sell out prior to doors – we highly recommend buying tickets early to save money and avoid disappointment. 

What time do doors open? When should I arrive?

Door times vary by event, please check the official ticketing page for accurate start and end times. Early arrival is recommended to avoid long lines.  

Am I subject to a search upon entry?

All guests entering SUBSTANCE are subject to a security search, either by ‘pat down’, security wands, metal detectors and/or other lawful means to ensure no weapons or other banned items enter the venue. All bags are subject to search. SUBSTANCE management reserves the rights.

What is the bag policy?

No bags or backpacks will be permitted into the venue except for small personal bags or purses (10″ x 10’’x 6’’ max). All bags are subject to security search. Secure digital lockers are available near the front entrance of the venue if you wish to store your belongings onsite. SUBSTANCE and Neonopolis management are not responsible for bags or other personal belongings left in vehicles, and we recommend leaving valuables at home.  

What is not allowed into the venue?

The following is a list of banned items not allowed at SUBSTANCE under any circumstances. Management reserves the right to amend this list at any time, and our security team has ultimate discretion with regard to what is and is not allowed into the venue. As a general rule, if you aren’t sure, don’t bring it with you. 

  • Laser pens / pointers
  • Professional cameras (DSLR or anything with a detachable lens)
  • Video or audio recording equipment (Go Pros included)
  • Jewelry with spikes or studs
  • Totems, flags, large signs
  • Masks that cover the face
  • Knives, firearms, weapons of any kind (including anything which could be used as a weapon)
  • Outside food or beverages
  • Illegal drugs
  • Drug paraphernalia (including marijuana products)
  • Open packs of cigarettes, gum, lipstick, or lip balm
  • Medications of any kind

Is there a dress code?

Dress codes may vary from event to event, please check the official ticketing page for the most up to date information on specific nights. In general, we require shirts and closed-toed shoes for men, no gym or athletic attire (such as basketball shorts), no gang attire, and no attire containing offensive or objectionable content. Rave wear / festival attire is generally allowed, however masks cannot cover the face, and any accessories which could potentially cause harm to, or impact the experience of other patrons will be denied entry. SUBSTANCE management reserves the right to make final determination as to what constitutes appropriate dress.   

What is the smoking policy?

While SUBSTANCE does not allow smoking or vaping inside the venue, there is an outdoor patio area designated for this purpose. Packs of cigarettes must be sealed upon entry, and any vapes or mods which could cause a disturbance to other guests are not allowed. Marijuana products are not allowed at the venue. 

What is the marijuana policy?

While recreational marijuana is currently legal for use in private residences and in certain designated locations in Nevada, marijuana use is currently not permitted at SUBSTANCE.  Please leave all forms of marijuana and associated paraphernalia at home.

How do I get in touch with lost and found?

Please email info@substancelv.com with as much information as possible and our customer service team will assist you. 

What should I do if there is a medical emergency?

SUBSTANCE security staff are stationed throughout the venue, and are easily identifiable by their neon pink SECURITY shirts. In the event of an emergency, notify a security officer as soon as possible. 

Are there ADA accommodations?

ADA accommodations are made to the best of the venue’s ability throughout the venue including entry, exit, restrooms and more. Please contact info@substancelv.com with further questions, or to make special needs requests. 

Is there anything else I should know?

The safety of our attendees is always our top priority. Accordingly, SUBSTANCE must reserve the right to refuse admission, or to eject any person whose conduct is deemed to be disorderly. We have a zero tolerance policy for drugs, public intoxication, violence and/or verbal abuse of event staff or other patrons -any of these offenses may result in immediate ejection from the venue without a refund. For everyone’s enjoyment please act responsibly.